AI SOUQ Privacy Policy
Last updated: October 2025
AI SOUQ (“we,” “our,” or “us”) respects your privacy and is committed to protecting personal information.
This Privacy Policy explains how we collect, use, and protect your information when you visit our website or use our services.
We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), and, where applicable, the General Data Protection Regulation (GDPR) for users in the European Union (“EU”) and European Economic Area (“EEA”).
- Who We Are
Business Name: AI SOUQ
Address: Level 3, 478 George Street, Sydney NSW 2000, Australia
Email: privacy@aisouq.ai
Website: https://aisouq.ai
AI SOUQ provides AI-driven automation and digital solutions, including:
AI Chatbots (text-based), AI Virtual Assistants, AI Voice Agents, AI Avatars, Lead Generation Automations, Content Automation, Custom GPTs, and (future services) white-label AI tools and AI consulting.
- Information We Collect
We may collect:
- Contact details (name, email, phone, company, role)
- Payment details (via PayPal or Stripe)
- Usage data (IP address, device, browser, pages visited)
- Communications (via forms, emails, chatbots)
- Marketing preferences (AWeber subscriptions or ad interactions)
- How We Collect Information
Through:
- Website forms and TidyCal bookings
- AI chatbots and virtual assistants
- Cookies and analytics (Google Analytics 4)
- Social media tools (Meta, LinkedIn, YouTube)
- Secure payment platforms (PayPal, Stripe)
- Why We Use Your Information
We use data to:
- Provide and improve AI and automation services
- Communicate project or support information
- Send marketing you opt in for
- Process payments and issue invoices
- Analyse site performance and enhance security
Legal Bases (Article 6 GDPR): consent, contractual necessity, legitimate interests, and legal obligation.
- Cookies and Analytics
We use cookies to remember preferences, analyse usage, and personalise content or ads.
You can manage or disable cookies in your browser settings.
See our Cookie Policy for details.
- AI Systems and Transparency
Our AI systems may collect limited inputs to operate chatbots, virtual assistants, and automation tools.
No automated decision-making producing legal or significant effects occurs without human oversight.
- Third-Party Services
We integrate with trusted providers:
Google Analytics 4, Meta (Facebook & Instagram), LinkedIn, YouTube, PayPal, Stripe, TidyCal, and AWeber.
Each provider maintains its own privacy policy.
- International Data Transfers
Because AI SOUQ serves global clients, data may be transferred to and stored in countries outside Australia and the EEA.
Where data is transferred from the European Economic Area (EEA) to countries without an adequacy decision, we use the European Commission’s Standard Contractual Clauses (SCCs) or other approved mechanisms to ensure an equivalent level of data protection.
All transfers occur under appropriate safeguards such as encryption and access controls.
- Data Security and Retention
We apply technical and organisational measures (encryption, secure servers, role-based access) to protect data.
Data is retained only as long as necessary for its purpose or to comply with legal obligations.
We regularly review and test our security systems to ensure ongoing confidentiality, integrity, and availability of personal data.
- Your Rights
Under Australian law and GDPR, you may request to:
- Access and receive a copy of your data
- Rectify inaccurate information
- Request erasure (“right to be forgotten”)
- Withdraw consent at any time
- Object to processing or marketing
- Request data portability
EU and EEA residents may also lodge a complaint with their local Data Protection Authority (DPA) or with the European Data Protection Board (EDPB) if they believe their rights have been infringed.
To exercise any rights, contact privacy@aisouq.ai.
- Children’s Privacy
Our services are not intended for children under 16. If a minor’s data was collected, please contact us for deletion.
- Links to Other Websites
External links may lead to other sites. AI SOUQ is not responsible for their privacy practices.
- Policy Updates
We may update this Policy as our practices or legal requirements change. The latest version will always be posted on this page.
- Contact Us
AI SOUQ
Level 3, 478 George Street, Sydney NSW 2000, Australia
📧 privacy@aisouq.ai